Privacy Policy

Last Updated: 27 January 2026
Company: Thames C&C Ltd
Company Number: 05323039
Address: Unit 6, Commerce Park, 19 Commerce Way, Croydon, CR0 4YL, United Kingdom
Email: admin@thamescc.com

Thames C&C Ltd (“We”, “Us”, “Our”) respects your privacy. This privacy policy explains how we collect, use, store and share personal information from customers who use our website, apps, in-store services, delivery services or create accounts.

We comply with UK data protection laws including the UK GDPR and Data Protection Act 2018.

What Data We Collect

We may collect the following information:

  • Name and contact details (name, email, phone, address)

  • Company name and business details (for trade customers)

  • Order and delivery information

  • Payment and billing information (processed securely; we do not store full card details)

  • Device and technical data (IP, browser, cookies, analytics)

  • Communication history (emails, chats, support messages)

  • Credit or trade account information (trade customers only)

How We Use Your Data

We use your data for:

  • Managing accounts and processing orders

  • Delivering goods and sending notifications

  • Providing customer service and support

  • Handling payments and refunds

  • Improving our website and services

  • Sending relevant marketing (where lawful)

  • Meeting legal, tax and accounting requirements

  • Preventing fraud and misuse

We rely on lawful bases including contract, legitimate interests, legal obligations and consent (where applicable).

Marketing

We may send marketing emails or SMS if:

  • You are a business customer (legitimate interest), or

  • You agreed to marketing (consent), or

  • You purchased before (soft opt-in)

You can unsubscribe anytime by contacting us or using links provided.

Cookies

Cookies may be used for:

  • Login and account security

  • Website performance

  • Analytics and improvement

You can control cookies through browser settings.

Sharing Your Data

We may share data with trusted service providers such as:

  • Delivery companies

  • Payment processors

  • IT and hosting providers

  • Email and SMS platforms

  • Credit reference agencies (trade accounts only)

  • Legal or regulatory authorities (if required)

We do not sell personal data.

Data Retention

We keep personal data only as long as necessary:

  • Orders and accounts: 6 years (legal requirement)

  • Marketing: until you unsubscribe or request deletion

  • Credit/account information: for financial and compliance purposes

After this, data is deleted or anonymised.

Your Rights

You have rights including:

  • Access to your data

  • Correction of inaccurate data

  • Request deletion (where applicable)

  • Object to marketing

  • Restrict processing

  • Request data portability

  • Withdraw consent (where used)

  • Complain to the ICO (UK regulator)

To exercise rights, contact: admin@thamescc.com

Children

Our services are intended for customers aged 18+.

Changes to This Policy

We may update this policy from time to time. The latest version will always be published on our website.

 

Terms & Conditions

Last Updated: 27 January 2026

These Terms & Conditions apply to purchases made from Thames C&C Ltd by both trade/business customers (B2B) and consumers (B2C). By purchasing goods in-store, online, or via our delivery/collection services, you agree to these terms.

Products and Information

We take reasonable care to ensure product descriptions and pricing are accurate. Packaging and branding may vary due to supplier changes and stock availability.

Pricing & VAT

  • Prices are shown exclusive of VAT unless stated otherwise.

  • VAT is applied at the prevailing rate.

  • Prices may change without notice.

  • Incorrect prices may be corrected within one working day.

Orders

Orders placed online or via app are offers to purchase. A binding contract forms when we dispatch goods or confirm collection.

We may refuse orders due to stock limits, payment issues, delivery constraints or suspicion of unlawful activity.

Delivery & Collection

Delivery dates are estimates only. We are not liable for delays outside our control.

Risk passes:

  • For consumers: when goods are delivered or collected

  • For trade customers: when goods are delivered, collected, or handed to your agent

Title for trade customers remains with us until full cleared payment is received.

Returns & Refunds

Consumers

Consumers have rights under the Consumer Rights Act 2015. Faulty goods may be refunded, repaired or replaced.

Consumers buying online may cancel within 14 days unless the goods are exempt, including:

  • Perishable food and drink

  • Sealed hygiene products once opened

  • Goods that deteriorate quickly

Change-of-mind returns are only accepted where legally required or if goods are eligible and unopened.

Trade Customers

Trade customers have no automatic right to cancel or return for convenience. Faulty or damaged goods will be handled at our discretion.

Faulty or Damaged Goods

Faulty goods must be reported within a reasonable time for consumers, and within one working day for trade customers for delivery/shortage issues.

We may request photos, batch codes or packaging for assessment.

Payment

Consumers pay at checkout unless otherwise agreed.

Trade customers may apply for credit accounts. Credit terms are discretionary. Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

No set-off or deduction is permitted without written approval.

Liability

Nothing excludes consumer rights under the Consumer Rights Act 2015 or liability for fraud or personal injury caused by negligence.

For trade customers, we are not liable for indirect or consequential losses including loss of profit, business interruption or loss of goodwill.

Governing Law

These terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

Contact

Thames C&C Ltd
Unit 6, Commerce Park, 19 Commerce Way
Croydon, CR0 4YL
United Kingdom
Email: admin@thamescc.com